The LEGO Company is well-known for its excellent customer service. The products are generally high quality, and when errors occur they are quick to issue replacements. However, we recently encountered an unfortunate scenario that left a bad impression. While many of the products we review are provided for us by LEGO itself (which doesn’t mean, of course, that we always give them positive coverage), just like most of you, we also buy a lot of LEGO through regular retail avenues. That’s where I come in. My name is Chris Doyle, and I’m a contributor here at The Brothers Brick. Frequent readers may also recognize my name from the LEGO Art super hero mosaics I’ve been building lately. It’s fair to say I’ve spent a lot (a lot a lot a lot) of money on LEGO mosaic kits and related parts over the past year. When LEGO announced their new 40179 Personalized Mosaic Portrait kit, I quickly found an excuse to buy it. But what do you do when the 6,002-piece set you order arrives and it only has 4,502 pieces? Somewhere along the way, LEGO substantially changed the number of pieces included in this set. Here’s my experience.

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