Comments on: News: 10190 Market Street now available from the LEGO Store online

By: Benjamin

Benjamin — Fri, 18 Jul 2008 07:01:40 +0000

Hi, I received the exact same reply from Lego when I wrote them about the $50 price difference for set 10187. ($119USD vs $169CAD).

It’s a horrible excuse. For this pricing to be fair the dollar would have to be trading at 70 cents.

By: Shortbusboy

Shortbusboy — Thu, 14 Jun 2007 23:11:13 +0000

So being a bit miffed about the price difference with the lovely new set I emailed lego and logged a complaint. And I actually got a response, written by a person, and a day after I emailed. Now I still may not agree with their position but it is good customer service. Oh and the email i got:

“Dear Mr Rayson

Thank you for your email regarding the prices of LEGO® products. Due to differences in economics around the world, product prices are established globally for each specific country or market area. There may be many variables including taxes, exchange rates and country laws which can affect the market value. Suggested retail prices for our product assortment are determined well in advance. We rely on professional studies of the dollar fluctuations over a multi year horizon to determine the suggested retail price which will not change during the product assortment year. The suggested retail price of our products has historically not fluctuated every time the value of the dollar rises or falls to maintain an annual harmonized price. Our website and our catalogue reflect the set suggested retail prices. However, comments from our consumers are extremely important to us and please be assured that I have forwarded your remarks to Management. Please do not hesitate to contact us again if we can be of further assistance. We wish you many more happy hours of creative building with LEGO brand toys in the years to come.

JoAnnLEGO Direct Consumer Services”

By: Dunechaser

Dunechaser — Thu, 14 Jun 2007 15:25:33 +0000

Yes, it’s true, and it’s very sad news indeed. Thanks for the update, Tim.

By: Gambort

Gambort — Thu, 14 Jun 2007 11:08:36 +0000

On a sad note to this story the fan designer of this set, Eric Brok passed away recently. His work will be missed by many.

By: RichardAM

RichardAM — Wed, 13 Jun 2007 17:42:38 +0000

Dave, don’t take it personally, when it comes to pricing Europe usually gets shafted as well.

I still need Cafe Corner though! : /

By: Dave De Gobbi

Dave De Gobbi — Wed, 13 Jun 2007 01:13:11 +0000

that crazy , shop at home pricing . the canadian dollar is .94 something to the american dollar . Why on earth is there a 40 dollar difference >?!?!

By: Lord_Of_The_LEGO

Lord_Of_The_LEGO — Tue, 12 Jun 2007 23:42:16 +0000

4-6 business days…and then Market Street will be mine!!